At this stage, we assess the effectiveness of our training program. We first invite learners’ feedback on the training content, method of delivery and the trainer. This feedback helps to improve future training programs. Secondly, we conduct written or oral assessments to evaluate the learner’s understanding and knowledge acquired through the training. This enables us to determine if learning objectives have been met. Finally, we assess whether learnings are being implemented on the job since our primary goal is to ensure that our learning and development program leads to real behavioral and performance changes on the job. We use a number of different approaches and the assessment is conducted over a period long enough to guarantee learnings have been adopted.